Shipping Policy

Processing time

In-stock orders placed before 2pm ET on a business day leave our Richmond, Kentucky warehouse the next business day. Orders placed on weekends or holidays are processed the following business day. You will receive tracking by email as soon as a label is created.

Rates

• Free standard shipping on orders of $149 or more (contiguous United States).
• Standard shipping — $12.50 flat rate on orders under $149, 3–6 business days in transit.
• Expedited shipping — quoted at checkout, 2–3 business days in transit.
• Alaska, Hawaii and U.S. territories — quoted at checkout, 5–10 business days.

International orders

We currently ship within the United States only. If you need a quote for delivery elsewhere, email support@DanielOutdoorLighting.com and we will see what we can arrange.

Oversized items

Post lanterns, bollards and multi-fixture kits may ship freight and require a signature. Our team contacts you to schedule delivery on those orders.

Lost or damaged packages

Inspect your shipment on arrival. If anything arrives damaged, photograph the carton and the fixture and email support@DanielOutdoorLighting.com within 7 days of delivery — we will send a replacement at no cost. For packages marked delivered but missing, contact us within 14 days and we will open a carrier claim on your behalf.

Address accuracy

We ship to the address entered at checkout. Orders returned as undeliverable due to an incorrect address are refunded less the original shipping cost. Contact us immediately if you need to correct an address — we can usually change it before the label is printed.

Questions

Call (240) 969-7459 or email support@DanielOutdoorLighting.com and we will track it down for you.